Our Sustainable Policies

In MTA Travel Solutions we support sustainable and responsible tourism. We are committed to protect the environment and generate benefits for the Costa Rican society. In MTA Travel Solutions we believe we can make a difference to live in a better world, that is why we choose sustainable tourism.

The following are our sustainable policies to lessen the impact of our activity and to help in the recovery of our nature, enhance the traditions of our country, promote local food and local celebrations:

ENVIRONMENTAL CRITERIA

Water

  • There will be no waste water.
  • Water saving program.
  • Water consumption is controlled and the results are measured.
  • The policies are disclosed to customers and partners.
  • Leakage control.

Energy

  • There will be no waste of energy consumption.
  • Energy saving program. Power consumption is controlled and the results are measured.
  • The policies are disclosed to customers and partners.
  • Program using white light and LED bulbs.

Solid Waste Management

  • Recycling program.
  • Reuse program.
  • Adequate containers for waste disposal and recycling.
  • Minimize waste.
  • The policies are disclosed to customers and partners.

Pollution

  • Sewage and gray waters are handled correctly to not contaminate public health.
  • No rivers, springs, lakes and others are polluted.
  • Measures are implemented to minimize pollutant emissions aerosols, strong and unpleasant noises and strong odors.
  • The soil is not contaminated.
  • Correct disposal of solid or liquid waste.
  • Proper disposal of waste generated in the tours.

Environmental Education

  • Responsible behaviour of customers is encouraged.
  • MTA Travel Solutions informs and motivates visitors and collaborators in the rational use of water and energy, as well as proper waste management.
  • We have adequate signage to support our conservation and saving programs.
  • Environmental education for customers and partners.
  • We encourage environmental protection in the visited areas.
  • Customers are informed about the actions taken both by the country and MTA Travel Solutions towards sustainability.

Economics Aspects

  • The company has a sustainability policy which includes environmental, sociocultural, quality and service aspects.
  • The environmental policy of the company is disclosed to customers, employees and owners.
  • The company identifies the major negative environmental impacts and adopt measures for their prevention and mitigation.

Sociocultural Aspects

  • Reduce the negative impacts on living cultures and traditions that are visited.
  • Promote cultural activities like dances, handicrafts, indigenous reserves, regional art, and other cultural heritage.
  • Inform and educate about visited archaeological sites.
  • Respect the idiosyncrasies of the populations in which we operate.
  • Educate clients on the protection of cultural heritage of the country and work with organizations related to the topic.

ADMINISTRATIVE CRITERIA

Administration and Management

  • The mission and vision of the company are directed to responsible tourism.
  • Corporate culture towards the responsible development.
  • Permanent and not temporary hires are encouraged.
  • Costa Rican hiring staff are encouraged.
  • Internal communication channels for a continuous improvement.
  • We have mechanisms and clearly established procedures for the comprehensive management of the company.
  • Participatory processes of company personnel.

Quality

  • The company maintains its facilities in perfect condition, maintenance and cleaning.
  • We have a preventive maintenance program.
  • The company adopts the necessary measures to ensure the quality of the services it provides.
  • The company has a mechanism to receive evaluations, complaints, suggestions and feedback from customers and maintains a record of corrective actions.

Communication and Marketing

  • Clear, complete and accurate information about the conditions of the services offered is provided.
  • The promotional material for the company is top notch, according to the environmental vision that promotes.

Staff Training

  • We train our staff on environmental aspects of the company.
  • We train our staff on the quality system of the company, as well as operational aspects.
If you have any questions or comments do not hesitate to contact us.

© 2023. Miki Travel Agency - MTA Travel Solutions. San José, Costa Rica.

• Phone: +506-2291-4455
• Fax: +506-2291-4567
• e-mail:This email address is being protected from spambots. You need JavaScript enabled to view it.
Toll free USA and Canada 1-877-258-2965 • From Spain 918-295-266

Digital Arts 
Hosted and e-marketing by Digital Arts S.A., San Jose, Costa Rica