Policies

If cancellation is received in writing at least 35 days prior to arrival, a full refund will be made, minus an administrative charge up to $100.00 per person plus the applicable supplier cancellation fees. For cancellations received within 35 to 15 days of arrival a 50% penalty will apply. No refund will be made if the cancellation is received less than 15 days prior to the arrival.

If cancellation is received in writing at least 45 days prior to arrival, a full refund will be made, minus an administrative charge up to $100.00 per person plus the applicable supplier cancellation fees. For cancellations received within 45 to 35 days of arrival a 50% penalty will apply. No refund will be made if the cancellation is received less than 35 days prior to the arrival.

MTA TRAVEL SOLUTIONS is a recognized tour company and acts only as an agent for the clients in reference to their trip, whether by car, by motor coach, by railroad, by boat, by plane or any other conveyance.

MTA TRAVEL SOLUTIONS and its agents are not responsible for any losses, expenses, irregularity, damage, accident or injury to person or property due to delay or changes of schedule, over booking of accommodations, default of any third parties, sickness, weather, strike, acts of God, acts of terrorism, force majeure, acts of governments, civil disturbances, war, quarantine, customs regulations, hotel or airline irregularities, epidemics, failure of any means of conveyance to arrive or depart as scheduled, criminal activity or for any other cause beyond its control. All losses or expenses for situations over which we have no control have to be borne and paid for by the client.

MTA TRAVEL SOLUTIONS does not take responsibility for changes, delays, over booking, loss of services and cancellations of affiliated companies used to provide services. Any act of negligence or breach of contract of any third party such as an airline, train, motor coach, private car, cruise vessel, boat, or any other conveyance, hotel, sightseeing provider, local ground handler, etc., which is to or does supply any goods or services is not MTA TRAVEL AGENCY’s responsibility. Buyer understands that MTA TRAVEL SOLUTIONS neither owns nor operates such third party suppliers and nor hold MTA TRAVEL SOLUTIONS responsible for their acts, omissions or commissions.

MTA TRAVEL SOLUTIONS reserves the right to make reasonable changes, cancellations or substitutions in the itineraries when it is considered necessary or obligatory.

MTA TRAVEL SOLUTIONS reserves the right to withdraw any individual from any tour or package at any time if it determines that his acts or conduct are detrimental or not compatible with the interest, harmony, comfort or welfare of the tour as a whole. Refunds are not given under these circumstances.

Persons with medical problems should inform it to MTA TRAVEL SOLUTIONS at the time of the reservations, otherwise MTA TRAVEL SOLUTIONS will not be held responsible. MTA TRAVEL SOLUTIONS reserves the right to disqualify anyone at any time during the tour or the package if it is felt that the individual is physically incapable of participating and/or if the participation of this individual will jeopardize the safety of the group or handicap the normal functioning or programming of the tour or package. MTA TRAVEL SOLUTIONS assumes no responsibility for special arrangements necessary or problems experienced by passengers physically unable to participate in the planned activities.